Cotton Island Shipping & Returns

Thank you for shopping small with us!
We want you to love everything you purchase from Cotton Island. Here's the scoop on shipping, returns, and exchanges:

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Shipping Info

• Flat Rate: $10.00 shipping on orders under $150

• Free Shipping: All orders over $150 ship free!

• Carrier: USPS Priority Mail (1–3 business days) — unless you select another option at checkout.

• Processing Time: Orders ship out within 1–3 business days. (We take weekends and holidays off!)

• Tracking: You'll get an email with tracking info as soon as your order ships.

Questions about your order?
Email us at orders@cottonisland.com!

Please note: Customers are responsible for return shipping costs.

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Return & Exchange Policy

• You can return or exchange items within 14 days of receiving your order.

• Items must be unworn, unwashed, unaltered, and have all original tags attached.

• All sale items are final sale and cannot be returned or exchanged.

• Shipping charges (both original and return) are non-refundable.

• If we email you a return shipping label, the cost will be deducted from your refund.

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How to Return an Online Order

1. Pack it up:
   Securely package your items and include your return slip or original receipt.

2. In-store returns welcome:
   Feel free to return online orders at either Cotton Island location!

3. Mail it back:
   Ship your package (insured and prepaid — no C.O.D. please) to:

   Cotton Island Returns
   1900 Preston Road, Suite #258
   Plano, Texas 75093

   Tip: Insure your return package! We can't be responsible for packages we didn’t ship ourselves.

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When Will I Get My Refund?

• Refunds are processed within 1–3 business days after we receive your return.
  (No processing on weekends or holidays.)

• Refunds are issued to your original form of payment.

• We’ll send you an email confirmation once your return has been processed.

Still have questions?
We’re happy to help! Email us at orders@cottonisland.com.